Auger scoops customer service award

Wirral-based market-leading drainage and water supply pipe specialist Auger has been named the area’s best for customer service. The Wallasey business was named winner of the Wirral Business Awards 2017’s Customer Services award. In total, 11 awards were presented to local businesses, entrepreneurs and young people at the ceremony, held at Thornton Manor and attended by more than 500 people.

Auger was selected for the shortlist by judges, and picked as a winner following a public vote. Other award winners included some of the area’s best-known businesses and organisations including Unilever and Tranmere Rovers.

David Brewster, managing director of Auger, said: “There is nothing more important to us than our customer service, it really is at the heart of everything we do. “Our focus on customer service has helped make insurance claims handling for damaged drains and leaking water supply pipes, for instance, much easier for all concerned. Our consistently high customer satisfaction levels back this up. “Our staff are an unrivalled direct labour force – employed by us and not third party contractors – and I’d like to thank them for all their hard work in helping us achieve this award. “Being recognised by our peers is one thing, but winning the award following a public vote is very important to us.” 

According to the organisers, the 2017 awards attracted a record number of applications, and demonstrated “the diversity and strength of Wirral’s business sector and the positive impact it is having for economic growth.” ENDS